PlushCare
5.7/10Save $360/yrBest for ongoing primary care with insurance
The longitudinal primary-care pick accepting UnitedHealthcare, Aetna, Cigna, BCBS, and Humana in-network.
| Plan | Monthly | What you get |
|---|---|---|
| Membership | $16.99/mo | Unlimited messaging with your primary care doctor, a mental health add-on, and care coordination at $16.99/mo |
| Visit (with insurance) | $30.00/mo | ~$30 typical insurance copay for same-day video appointments with lab orders and prescriptions |
| Visit (no insurance) | $129.00/mo | Flat $129 cash visit with prescriptions to local pharmacy and 15-minute follow-ups included |
PlushCare is the pick when you want a longitudinal primary-care relationship rather than a one-off urgent visit. Founded 2014 in San Francisco by Ryan McQuaid and James Wantuck MD; acquired by Accolade for $450M in 2021. PlushCare is the only telehealth pick in our lineup with the combination of in-network insurance, longitudinal primary care, and chronic-condition management on the entry tier.
The $16.99/mo membership unlocks unlimited messaging with your primary care doctor. Visits run roughly $30 with insurance (typical copay across the major in-network plans) or $129 cash. Lab orders and specialist referrals are included on the entry tier. Mental health is offered as an add-on rather than the headline service.
The catch: not 24x7 (bookings happen during provider hours rather than overnight), no urgent-care specialty bench beyond primary care, no GLP-1 weight-loss program, and matrices show $30 Visit-with-insurance as typical because the Membership and Visit tier names sit outside our standard tier-matcher (the realistic entry is $16.99 membership). Default to PlushCare when ongoing primary-care messaging matters; pay Teladoc when 24x7 urgent care is the use case.
Pros
- $16.99/mo unlimited messaging with your primary care doctor
- Accepts UnitedHealthcare, Aetna, Cigna, BCBS, Humana in-network
- Only pick with primary care + chronic care + insurance combination
- Acquired by Accolade for $450M in 2021 (employer benefits credibility)
- Lab orders + specialist referrals included on the entry tier
Cons
- Not 24/7; bookings during provider hours rather than overnight
- Tier names trigger layer-3 typical-tier overshoot to $30 Visit-insurance from $16.99 entry
Best for: Patients who want an ongoing primary-care relationship with messaging access and insurance coverage, rather than one-off urgent-care visits.
- Care quality
- 8
- Visit speed
- 7
- Booking UX
- 9
- Value
- 9
- Support
- 7