Best for free tier plus lower paid pricing
Try DefaultDefault offers a Free tier covering up to 3 users with inbound routing and CRM sync, which Chili Piper does not match. Growth at $25 per user monthly annual covers round-robin plus multi-step routing; Scale at $45 adds multi-team handoff and reporting. The pricing structure is friendlier than Chili Piper's tier-stacking: $25-45 per user covers both inbound routing and round-robin in one tier, where Chili Piper would charge $25 for Distro plus $30 for Concierge separately. The trade vs Chili Piper: smaller customer base, less mature ownership-rule depth, but the price-to-feature ratio wins for sales orgs under 50 reps.
Strengths
- +Free tier covers up to 3 users
- +Bundled inbound routing + round-robin in one tier
- +Growth at $25 per user undercuts Chili Piper
- +Scale at $45 covers multi-team handoff
Trade-offs
- −Smaller customer base than Chili Piper
- −Ownership-rule depth less mature
- −Less polished UX in some workflows
- Free
- Up to 3 users, inbound routing
- Growth
- $25/user/mo annual + round-robin
- Scale
- $45/user/mo annual + multi-team
- Enterprise
- Custom + SAML
Migration steps
- Sign up at default.com (free).
- Connect Salesforce or HubSpot.
- Migrate Chili Piper routing rules to Default workflow.
- Run parallel for 30 days; cancel Chili Piper once routing accuracy matches.
Not for: Default is the wrong fit for enterprise sales orgs needing Chili Piper's deepest ownership-rule engine; Chili Piper Handoff Enterprise fits that better.